Riverfront Media Group, Inc. has a 100% satisfaction guarantee on all the websites we build for you. If you are not completely happy and satisfied with it, we will either work with you to get it exactly how you want it, or give you a refund - your choice.
Most of the time, it is simply a matter of something not being clearly communicated, which we try and make sure to take care of from the beginning, with expectations, and with our process of getting your site done within a few days.
If there is something that you don't like, or want to change, etc. and we will exceed your expectations, or you get a full refund.
For our monthly services such as email marketing, push notifications, done for you content marketing, reputation marketing, etc. we are not able to refund after the first 30 days. In your first month, you can request a refund and we will provide one, as long as you give us a reason. It can be any reason at all, we just look to improve on any failures we have so we like to have a cancellation reason.
For pay per click marketing, we cannot give any refunds due to the nature of how it works.
If you have any questions about refund policies or guarantees, do not hesitate to ask. It virtually never comes up with us, but we do want people to be able to buy with confidence and in our industry, that is tough to do.